Contents

• Introduction 2
• Concept of Cost of Quality 2
• Literature Review- Cost of Quality 3
• Critical Review of Relevance of Cost of Quality 6
• Estimation of Cost of Quality of the organization-Hamad Medical Center 9
• Quality Chart of Accounts 9
• Quality Cost Summary 10
• Conclusion 11
• References 12

Description

This report is based on the following requirement -
This assignment is designed to enable you to demonstrate an understanding of how the quality of your processes, services and products affects the financial performance of your organisation.
You will conduct a review of the literature in the subject area of Quality Management. Specifically, you are to identify the origins of the concept of the Cost of Quality and to chart its development up to the present day.
Following your review, you are to critically evaluate the relevance of The Cost of Quality to modern operations management.
You will be expected to illustrate your discussion with examples from the trade press and other authoritative sources.
Finally, you will use a contemporary model to prepare an estimate of the financial impact of the Cost of Quality to a specific company.
Within a report format answer the following questions:
• Begin your discussion by defining the concept of the Cost of Quality.
(5% of word count)
• Prepare a literature review, charting the development of the concept of The Cost of Quality from its inception until the present day.
Ensure that you include references to at least 10 peer-reviewed articles. You may also find relevant reviews in the trade press and from other authoritative sources.
(45% of word count)
• Critically review the assertion that “The Cost of Quality is as relevant today as it has ever been”. Ensure that your discussion presents both sides of the argument and is appropriately referenced.
Two articles have been provided to assist you, but these should not be the only sources that you cite.
(35% of word count)
• Study the 2012 paper by Fons and prepare an estimate of the Cost of Quality for your own company. If you are not able to access the relevant financial data from your own company, you may use average earnings data.
How does the result influence your view of the relevance of the Cost of Quality?
(15% of word count)