Contents

• This report is based on the following requirement -
• Question
• Outline your communication approach for four of the following scenarios using the following headings. Your answers can be in point form.
• Process – consider planning, the steps you will take before, during and after the communication event
• Strategy – what practices will you need to employ to ensure that communication is effective
• Methodology – describe the communication channels and practices you will use
• Recipient characteristics – consider communication barriers which may result from this.
• Timing.
• Scenario 1
• You have been asked to present an information session on wills and estate planning to a group of Aboriginal people.
• Scenario 2
• Devise a communications program which announces a reduction in staff when the company has just announced record profitability.
• Scenario 3
• How would you use active listening in a job interview to ‘interview’ the interviewer?
• Scenario 4
• You feel you are not getting the best outcomes working with a domineering boss. How would you use assertive behaviour to improve the situation? 

• Scenario 5
• You are part of the selection committee appointing a new PR agency for your company. What would your agenda be for the interviews?
• Scenario 6
• You are the chair of a local community service group. How would you encourage attendance, participation and commitment from members?
• Scenario 7
• You have been asked to assemble and chair a work group to explore ways to lower employee turnover, especially for employees who leave within the first 12 months.

Description

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