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Description
Leadership is a quality which is most needed and wanted in the business world. It stands for effectiveness in influencing the people at work force and I as a customer service agent at Qartar Airways have felt its importance. There are different types of leadership styles which are used by the managers at workplace; it can be trait, behavior, transactional, transformational, situation and charisma. The most important leadership style and in practice at the Qatar airlines is transactional leadership. Yes, leadership style can be transactional too. According to Adair, the transaction is not only limited to the money or material. According to the transactional theory of leadership, the manager expects the employees to contribute more towards the achievement of organizational goals in order to give the rewards and achievement to the employees.
